\n\t<\/p>\n
\n\tThis example of a flexible agreement would be applied to new business where a charge on a flat rate tier equal to only £100.00 per user or machine over 4 weeks is applied. This would be negotiated depending on the number of users \/ machines requiring support and would give you a dedicated engineer on site for one morning or one afternoon a week who will address as many calls as possible in that 4 hour time period.\n<\/p>\n
\n\tThis will include investigations into problems with day to day desktop support services and infrastructure support of managed services, on-going documentation work and basic monitoring of storage system health or on-going managed service configurations if required.\n<\/p>\n
\n\tThe agreed time slot – ‘Engineer On-Site Time’, will be subject to the availability of the required resource and is flexible upon adequate notification between the service provider and customer.\n<\/p>\n
\n\tIn the case of urgent calls where you may not want to wait until your agreed ‘Engineer On-site time’ then these will be addressed more immediately based on the current Non-Permanent Ad Hoc charging scheme.\n<\/p>\n
\n\tAll work will be billed at the end of the month unless you require only Non-Permanent Ad Hoc services, in which case you will be billed the day after work has been completed.\n<\/p>\n
\n\tAs an example, a customer has 3 users on-site and requires a site visit every Thursday afternoon. The customer still requires Non-Permanent Ad Hoc support outside these times and for the duration of the month has not had to request any urgent calls.\n<\/p>\n
\n\tThe flat rate cost will be £325 billed at the end of the month. No advanced fees or deposits are requested. No ‘attend to site’ fee or continuous hourly rate as this is all included.\n<\/p>\n
\n\tIf the Customer had to raise a call outside the agreed ‘Engineer On-Site Time’ then Ad-Hoc<\/a><\/strong> fees would apply.\n<\/p>\n \n\tNot Included In This Agreement:<\/strong><\/p>\n